When the Lights Went Out, Our Team Shined Bright

On July 28th and 29th, we experienced something every business dreads: a complete power outage. For over 18 hours, our lab sat in the dark … literally. As a dental laboratory, our work depends heavily on electricity. Without power, our equipment can’t run, our software can’t be accessed, and our ability to serve our clients comes to a halt.

Or at least… that’s what you might expect.

While our generator kept a few essentials running, it couldn’t support our heavy equipment or even a quarter of the lab. But instead of letting that stop them, our incredible team rallied. Staff showed up, rolled up their sleeves, and began running extension cords, relocating workstations, and setting up in our CE room, one of the only spaces that still had power.

Meanwhile, our clients showed such patience and understanding as we scrambled to check case statuses without our usual systems. Their kindness reminded us why we value the relationships we’ve built over the years.

When the power finally returned at 3:00 p.m., something amazing happened. One by one, team members came rushing back — not because we asked, not because we expected it, but because they cared. Many of them had storm damage and messes at home, yet they chose to spend their evening catching up on work to ensure our cases would be delivered on time.

They worked into the night so patients could receive their restorations and keep their appointments … because here at Renstrom, smiles matter, and so do the people behind them.

We often say we have the best team in the industry, but in those 18 hours, they proved it. When the lights went out, their dedication, teamwork, and heart shined brighter than ever.